Subscription access can be affected by the email used to sign in, the account type, the organization, or the current plan status.
Step 1: Confirm the account email
Sign in with the email connected to the subscription or organization invitation.
Step 2: Review Plan & Billing
Open Account settings and check the plan, status, organization, billing date, and any visible message.
Step 3: Refresh and sign in again
Refresh once. If the plan still looks wrong, sign out and back in with the intended email.
Step 4: Check organization access
Ask the organization administrator to confirm membership, role, and billing ownership when the account belongs to a team.
Step 5: Review the live billing control
For an account that manages its own subscription, open the verified billing portal and check for a payment or renewal message.
Step 6: Contact Nookly support
Open the Messenger or email [email protected]. Include the account email, plan or organization shown, what you expected, and any error message.
Good to know
Do not send passwords, verification codes, or full payment-card details.
Billing controls differ between individual and organization accounts.
Use the live page for time-sensitive prices, features, and renewal information.