Need a hand with your account, a Goal or personalized learning plan (Blueprint), an on-demand creation, or something that is not working as expected? Choose the support option that works best for you.
Message us from Nookly
The simplest way to start a conversation while you are using Nookly is through the Messenger in the lower-right corner of the page.
Step 1: Open the Nookly Messenger
Go to my.nookly.com and open any Nookly page.
Select the blue chat icon in the lower-right corner.
Step 2: Start a new message
Select Send us a message. To return to an existing conversation instead, select Messages.
Step 3: Type and send your question
Type your question in the Message… field.
If a screenshot would help explain the issue, select the paperclip to attach it.
Select the arrow to send your message.
Email Nookly support
If you cannot open the Messenger or sign in, email [email protected]. Use a clear subject line, such as Nookly support: Story draft will not open.
What to include
Sharing a few details helps us understand what happened:
The email address used for your Nookly account.
The page or feature you were using, such as a Goal, Blueprint, the Imagineer, or a story.
What you were trying to do and what happened instead.
Any error message you saw and the steps you took before it appeared.
Your device and browser, if you know them.
A screenshot, when it is helpful and safe to share.
Please do not send your password, verification codes, full payment-card details, or more information about your child than we need to understand the question.
Search for an answer first
For common questions, select Search for help in the Nookly Messenger or browse the Nookly Help Center. If you still need a hand, send us a message and we will take a closer look.