Report an experience when it contains unsafe, incorrect, inappropriate, private, or clearly unintended content. Stop using it with the child while the issue is reviewed.
Step 1: Collect the useful details
Note the experience title, format, child profile, page or moment, what you expected, and what appeared instead. Take a screenshot if you can.
Step 2: Open the Nookly Messenger
Select the blue chat icon in the lower-right corner.
Step 3: Start a support message
Select Send us a message.
Step 4: Describe and send the report
Type the issue in the Message field, attach the screenshot when helpful, and send. Ask for the experience to be reviewed.
Step 5: Use email when Messenger is unavailable
Email [email protected] with a clear subject such as Report an issue: [experience title].
Protect private information
Nookly will never ask you for passwords, verification codes, full payment-card details, or more information about the child.